I have tried every trouble shooting tip I could find online and no luck. Yes I can see it in settings. Refer to Replacement Guide. Press question mark to learn the rest of the keyboard shortcuts. The mic isn't being detected at all. Make your favorite ASTRO A40 or A30 headset (excluding Quick-Disconnect / QD model) compatible with your Xbox with the MixAmp™ M80.Whether combined with an A40 or an A30, the MixAmp™ M80 gives you the best on-controller audio experience available. Everything is working perfect with the exception of the mic. Here are a few steps you can take to attempt to remedy the issues. You should be able to hear it click or shut down full. I am almost positive it's the mixamp. Hard reset your Xbox One by holding down the power button until it completely powers off. Make sure your controller has an unblocked line of sight with the console. Please visit our FAQ/Knowledge base by clicking here. We at ASTRO gaming will be able to keep you updated on firmware updates and other interesting stuff happening with your product so you don't have to worry about keeping up with it all. Gen 4 specific for Xbox. Make sure that the mute button on the front of the MixAmp M80 is not enabled (The mute button should not be illuminated). Even updated the controller and nothing. If it is not muted, check adapter to be sure that it is plugged in fully to both the headset and the mixamp and that it is free of debris. Everything is working perfect with the exception of the mic. Just bought a "like new" astro A40 + mixamp off ebay. Also did back and forth between PC and Xbox to “reset” it. I understand you are experiencing issues with your A40. Let your agent know all the steps you tried and the outcome of your troubleshooting. I connected them to my laptop and updated everything. The only way the mic is working now is by connecting an additional 3.5mm jack from tmix amp to the controller. I just set up my A40 TR + Mixamp Pro on my Xbox one. Hi everyone. The Official subreddit of the ASTRO Gaming products/headsets. Here are a few steps you can take to attempt to remedy the issues. Fix: Astro A40 Mic not working If the issue is with your Computer or a Laptop you should try using Restoro which can scan the repositories and replace corrupt and missing files. Hard reset your Xbox One by holding down the power button until it completely powers off. This works in most cases, where the issue is originated due to a system corruption. Please help! Please help! More posts from the AstroGaming community. It will help speed the resolution of your case! Yes. Please complete all fields below. Had the same issue. In the settings can you see the Astro headset? Here is what I did to trouble shoot:-Tried new optical cable, audio still good but no mic And is that the one pacifically made for Xbox? You gotta update software. I just set up my A40 TR + Mixamp Pro on my Xbox one. If I plug the headset directly into the controller the mic works but the sound is terrible. You should be able to hear it click or shut down fully Hi everyone. Press J to jump to the feed. If you are in need of customer service, click here for more information. Make sure that the M80 is firmly plugged into the controller and the volume wheel is turned up and the game voice balance is in the middle. Make sure that the mute button on the front of the MixAmp M80 is not enabled (The mute button should not be illuminated). Support Channel: https://www.astrogaming.com/contact/. Hard reset your Xbox One by holding down the power button until it completely powers off. The mic isn't being detected at all. And what generation is it? If I plug the headset directly into the controller the mic works but the sound is terrible. If these steps did not alleviate the issues you were experiencing, please go to the link below and submit a case. I understand you are experiencing issues with your A40. I have tried every trouble shooting tip I could find online and no luck. Try using the provided inline cable and the headset on a smartphone and see if you can be heard during a phone call. I bought to replace my old Tritton 720+ that the mic wouldn't work on the Xbox one S. Audio works great, chat mic will not work. Even a glass window can cause interference. If still not picking up sound, the problem is the microphone and it may need to be replaced.
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